Contact

FAQ

SIZING
You can find our sizing guides on each product in the product section.

WHAT PAYMENT METHODS ARE AVAILABLE?
We collaborate with PayPal Express, which includes Card payment and payment through your own PayPal account.  

SPONSORSHIP / CO-OPERATIONS
We are looking for people who truly believes in our concept of Get It Done. Let us know you're interested to join our family by hashtagging #getitdonebrand or/and tag us through @getitdonebrand on Instagram/Facebook and we'll be happy to check you out.

PRE ORDER
At the moment we're not offering any pre order services.

DO YOU SHIP WORLDWIDE?
We offer free shipping worldwide, no matter your order quantity.

WHAT IS THE DELIVERY TIME AND COST?
Our ambition is to ship to you as soon as possible, most likely the same day! Right now we do offer free shipping. The delivery time depends on where you're ordering your product to. Please have a look down below for more information:
- Sweden: 1-2 days.
- Europe: 2-4 days.
- Outside Europe: 5-11 days. Depending on where you're located.
PS: These days may variey depending on if it's holiday season or not.

WHERE ARE YOU BASED?
Get It Done Brand is based in Sweden, Stockholm.

MY ORDER HASN’T ARRIVED, WHAT DO I DO?
Contact us at contact@getitdonebrand.com and use your order number as subject and we’ll look into it as soon as we can.

HOW DO I RETURN / CHANGE AN ITEM?
You can return products within 14 days. Please send us the parcel back to us, at Get It Done Brand Sweden, Kalmgatan 44, 121 45 Johanneshov, Sweden. When returning goods, shipping is at your own expense but when exchanging size we will pay for the shipping back to you with the new size. Please note that all products returned have to be in its original condition for a full refund, including labels and box etc. Add a note with your order nr and information regarding the change/return.

CAN I CANCEL MY ORDER?
If you are fast and we haven’t shipped it yet we might be able to help you. Send us an e-mail to contact@getitdonebrand.com

DO I GET AN ORDER CONFIRMATION FROM YOU AFTER I’VE PLACED AN ORDER?
Yes, when you are finished shopping you will receive an order confirmation to the email you submitted when placing the order. If you haven´t received an order or shipping confirmation, please check your spam filter or contact us at contact@getitdonebrand.com.

ARE THERE ANY DUTIES ADDED?
Orders to countries outside the European Union may be subject to VAT, import duties and/or taxes, which are added once your package reaches your country. Packages are shipped according to Incoterm Delivered Duties Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.

ANY FURTHER QUESTIONS?
Send us an e-mail to: contact@getitdonebrand.com

Thank you so much for your understanding!